Part of my job is support for the staff regarding the products we sell. Not a bad part of my job. I know the products very very well so the questions they have or problems that occur, I can easily solve ( for the most part ). However, it seems that our staff have taken to calling me regarding the most fundamental questions.
I am not saying that our staff should know everything that I do about the product, otherwise, I would be out of a job. But, for an employee that has been with the company for over 13 years, the questions as of late are border-line ridiculous. I was speaking with my supervisor the other day regarding this issue. He agreed. I was starting to become habit for them to simply pick up their cellphone, call me and ask a question without ever thinking about it or trying it themselves.
What I can do about this I'm not sure. But, I am sure that it will have to stop.
Until then...business as usual.
